Privacy Policy
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This Policy and its respective updates shall prevail over all policies, proposals, contracts, prior understandings and agreements, oral or written, that may exist between the parties dealing directly or indirectly with the subject of privacy.
The solutions on the website https://fictorenergia.com.br/ (or simply the "Platform") are provided by Fictor Energia.
A. Introduction
The privacy of visitors to our site is very important to us, and we are committed to protecting it. This policy explains what we will do with your personal information. Consenting to the use of cookies in accordance with the terms of this policy when you first access our site allows us to use cookies every time you access it.
B. Collection of personal information
The following types of personal information may be collected, stored and used: information about your computer, including your IP address, geographic location, browser type and version, and operating system; information about your visits to and use of this website, including referral source, duration of visit, page views, and navigation paths on the website; information such as your e-mail address that you enter when you register on our site; information that you enter when creating a profile on our site - for example, your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational and employment information; information, such as your name and e-mail address, that you enter to set up subscriptions to our e-mails and/or newsletters; information that you enter while using the services on our site; information generated when you use our site, including when, how often and under what circumstances you use it; information relating to anything you purchase, services you use or transactions you carry out through our site, including name, address, telephone number, e-mail address and credit card details; information that you post on our site with the intention of publishing it on the internet, including your username, profile pictures and the content of your posts; information contained in any communications you send us by e-mail or via our website, including the content and metadata of the communication; any other personal information you send us. Before disclosing another person's personal information to us, you must obtain that person's consent to the disclosure and processing of that personal information in accordance with this policy.
C. Use of your personal information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following: administer our website and our business; customize our website for you; enable you to use the services available on our website; ship products purchased through our website; provide services purchased through our website; send bank statements, invoices and payment reminders, as well as collect payments from you; send commercial marketing communications; send email notifications specifically requested by you; send our newsletter by email if you have requested it (you can let us know if you no longer wish to receive it); send you marketing communications relating to our business or the business of carefully selected third parties that we believe may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications); provide third parties with statistical information about our users (but these third parties will not be able to identify any individual user from this information); deal with inquiries and complaints made by or about you in relation to our site; keep our site secure and prevent fraud; check compliance with the terms and conditions regarding the use of our site (including monitoring private messages sent via our site's private messaging service); and other uses. If you submit personal information for publication on our site, we will publish and use that information in accordance with the license you have granted us. Your privacy settings can be used to limit the publication of your information on our site and adjusted through the use of privacy controls on the site. Without your express consent, we will not provide your personal information to third parties for their direct marketing purposes or any other third parties'.
D. Disclosure of personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy. We may disclose your personal information: to the extent that we are required to do so by law; in connection with any ongoing or potential legal proceedings; to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and credit risk reduction); to the purchaser (or prospective purchaser) of any business or asset we are selling (or contemplating selling); and to any person who we reasonably believe may request a court or other competent authority to disclosure of such personal information where, in our reasonable opinion, such court or authority is likely to order disclosure of such personal information. Except as set out in this policy, we will not provide your personal information to third parties.
E. International data transfers
The information we collect may be stored, processed and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. The information we collect may be transferred to the following countries that do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, throughout the world. We cannot prevent the use or misuse of such information by third parties. You expressly consent to the transfers of personal information described in this section E.
F. Retention of personal information
This section F sets out our data retention policies and procedures, designed to help ensure compliance with our legal obligations in relation to the retention and deletion of personal information. Personal information that we process for any purpose or purposes must not be kept for longer than is necessary for that purpose or those purposes. Without damage to section F-2, we will generally delete personal data falling into the categories set out below on the date/time set out below: type of personal data will be deleted ; Notwithstanding the other provisions of this section F, we will retain documents (including electronic documents) containing personal data: to the extent that we are required to do so by law; if we believe that the documents may be relevant to any ongoing or potential legal proceedings; and to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and credit risk reduction).
G. Security of your personal information
We will take appropriate technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers (password and firewall protected). All electronic financial transactions carried out through our website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure and that we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use to access our site confidential; we will not ask you for your password (except when you log in to our site).
H. Change
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure that you understand any changes to this policy. We may notify you of changes to this policy by e-mail or through the private messaging system on our website.
I. Your rights
You may instruct us to provide any personal information we hold about you; the provision of such information will be subject to the following: provision of appropriate evidence of your identity (for this purpose, we will generally accept a certified copy of your passport plus an original copy of a utility bill showing your current address). We may retain the personal information requested to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually expressly agree in advance to the use of your personal information for marketing purposes, or we will offer you the opportunity not to allow the use of your personal information for marketing purposes.
J. Third-party websites Our website includes links to details of third-party websites. We have no control over and are not responsible for the privacy policies and practices of third parties.
K. Updating information Let us know if the personal information we hold about you needs to be corrected or updated.
L. Cookies:
Our site uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a browser and stored by the browser. The identifier is then sent back to the server every time the browser requests a page from the server. Cookies can be "persistent" cookies or "session" cookies: a persistent cookie will be stored by a browser and will remain valid until the set expiration date, unless deleted by the user before the expiration date; a session cookie, on the other hand, will expire at the end of the user's session, when the browser is closed. Cookies do not normally contain any information that personally identifies a user, but the personal information we store about you may be linked to the information stored and obtained from cookies. We use session cookies / persistent cookies / persistent and session cookies on our website. The names of the cookies we use on our website and the purposes for which they are used are described below: we use Google Analytics and Adwords on our site to {INCLUDE ALL CASES OF COOKIE USE ON YOUR SITE recognize a computer when a user accesses the site / track users as they browse the site / enable the use of a shopping cart on the site / improve the usability of the site / analyze the use of the site / administer the site / prevent fraud and improve the security of the site / personalize the site for each user / target ads that may be of particular interest to specific users / describe objective(s)}; Most browsers allow you to refuse to accept cookies - for example: in Internet Explorer (version 10), you can block cookies by using the available cookie handling cancellation settings by clicking on "Tools", "Internet Options" "Privacy" and "Advanced"; in Firefox (version 24), you can block all cookies by clicking on "Tools", "Options", "Privacy", selecting "Use custom settings for history" on drop-down menu and unchecking "Accept site cookies"; and in Chrome (version 29), you can block all cookies by going to the "Customize and control" menu and clicking on "Settings", "Advanced" and "Site settings" and then selecting "Block third-party cookies" in the "Cookies and site data" section. Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can delete cookies that are already stored on your computer - for example: in Internet Explorer (version 10), you must delete the cookie files manually (see instructions on how to do this at http://support.microsoft.com/kb/278835; in Firefox (version 24), you can delete cookies by clicking on "Tools", "Options", "Privacy", selecting "Use custom settings for history", clicking on "Show cookies" and then "Remove all cookies"; and in Chrome (version 29), you can delete all cookies by going to the "Customize and control" menu and clicking on "Settings", "Advanced", "Clear browsing data" and then selecting "Delete cookies and other data from websites and plug-ins" before clicking on "Clear browsing data". Deleting cookies will have a negative impact on the usability of many websites.
M. DATA OF MINORS UNDER 13 YEARS OF AGE Processing of personal data of minors:
We do not collect or knowingly request personal data from children under 13. If we become aware that we have collected personal data from a minor under the age of 13, we will cancel the account created and delete the personal data, and may only keep personal data for the purpose of preventing a new registration attempt.
N. RIGHTS WITH RESPECT TO YOUR PERSONAL DATA Rights and Guarantees: Users have rights and guarantees with respect to their personal data. We provide mechanisms, detailed below, so that Users have clarity and transparency in exercising their rights. Whenever necessary, our team will be ready to evaluate any requests.
Rights provided for in the GDPR: under the terms of the General Data Protection Law (Law 13.709/2018 -) ("GDPR"), you have the right to: confirm that we process your personal data; access your personal data; request the correction of personal data that is incomplete, inaccurate or out of date; request the anonymization, blocking or deletion of personal data that is unnecessary, excessive or processed in breach of the GDPR; request the portability of your personal data to another service or product provider, subject to our commercial and industrial secrets, after regulation by the National Data Protection Authority; request the deletion of personal data processed on the basis of your consent, except in the cases of retention of personal data provided for in the GDPR; request information on who we share your personal data with; request information on the possibility of not providing your consent and the consequences; revoke your consent for the processing of your personal data, when processing is carried out on the basis of your consent; object to processing that violates the GDPR.
Additional Information: Before we respond to a request to exercise the rights mentioned above, we may ask you to provide us with some information to confirm your identity.
O. SPAM PRACTICES Positioning:
We are against any practice that promotes SPAM of any kind and we are committed to ensuring that the messages sent by the Platform are always of interest or importance to the respective recipients. In addition, at any time you can choose to stop receiving emails by adjusting your preferences for receiving emails or canceling your account.
Private guidelines: In the same way, we ask our Users not to practice SPAM, to make sure that the messages sent are always of interest to the recipient, and to be aware that failure to comply with good Internet use practices may result in the cancellation of the offending User's account, as defined in the Terms of Use, as well as the disclosure of personal registration data, under the terms of this Privacy Policy.
P. INFORMATION AND INQUIRIES14.1.
Dúvidas sobre a Política ou sobre Seus Dados Pessoais:
If after reading this Policy you have any inquiries or would like to submit a request regarding your personal data, you can contact our privacy team or our Data Protection Officer through this contact: contato@fictor.com.br / (11) 5102-4102.